Residential Service Technician

San Antonio, TX

Employment Status: Full-Time

Reports To: Residential Service Manager

The Residential Service Technician is responsible for repairs to mechanical and controls of heating, refrigeration, air conditioning and ventilation equipment sold or serviced by the company. Responsible for maintaining the quality of work up to acceptable company standards, and for representing the company to the customer in a professional manner that promotes good long-term relationships. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Be courteous, neat, clean, and in uniform at all times.
  • Complete necessary repairs and maintenance in a professional & profitable manner.
  • Ask for help if a problem cannot be found within a reasonable length of time (usually 1 hour for residential) after arrival.
  • Adhere to proper procedures in the use of paperwork (time cards, work orders, return material tags, etc.) and electronic devices. Input accurate information utilizing the devices regarding Service Repair, Preventive Maintenance and Construction repair before leaving the job.
  • Collect C.O.D. payments from customers according to service department policy.
  • Inform coordinator of whereabouts at all times.
  • Maintain service truck inventory.
  • Notify dispatcher of parts needed for completion of a job.
  • Maintain vehicle organization & appearance, both inside and out on a weekly basis. Report any mechanical problems to the vehicle maintenance coordinator.
  • Input/edit all model, serial numbers, and filters for customer location.
  • Available for after-hours emergency service, according to the on-call schedule or as Residential Service Manager feels necessary, based on business needs.
  • Commit to involving customers in company service agreement programs.
  • Promotes sales of new equipment, service repair and HVAC controls.
  • Follows EPA and company CFC policies.
  • Responsible for the purchase, upkeep and replacement of personal hand tools, meters, and other specialized tools required to perform job duties.
  • Available to work out of town if needed with ample notice, based on business needs. May include overnight stay.
  • Perform other duties as assigned.

Required Skills/Abilities

  • Excellent verbal communication skills.
  • Experience in refrigeration pipe fitting and installation.
  • Ability to work without close supervision.
  • Good mechanical skills required.
  • Basic knowledge of ductwork design and construction.
  • Previous experience troubleshooting electrical, refrigerant and mechanical systems.
  • Ability to work under pressure.

Minimum Requirements

  • High school diploma.
  • Must be registered with the State of Texas Licensing and Regulations.
  • Must have a minimum Type I and II C.F.C. certification.
  • Must have a valid driver’s license and pass insurance requirements.
  • Must complete a minimum of (30) hours of continuing education annually.
  • Trade School or equivalent.

Physical Demands and Working Conditions

Must be able to work with stepladders and extension ladders. Not afraid of heights. Must be able to lift at least 50 pounds above the waist.  

Mental Requirements

Self-motivated and able to handle rapidly changing priorities and several tasks simultaneously.  Must be able to respond to difficult situations with customers and co-workers with high level of professionalism. Must be able to communicate effectively with vendors and co-workers. Must be able to follow safety guidelines at all times. Must have ability to manage and lead effectively.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.